Avalon Digital ("we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit avalondigital.ca, contact us, request a quote, or engage our website design, development, hosting, and maintenance services.
Avalon Digital is based in Newfoundland and Labrador, Canada, and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Information We Collect
We collect personal information that you voluntarily provide, as well as limited technical information when you use our website.
When you contact us or request our services, we may collect:
- name;
- email address;
- business name (optional);
- phone number (optional);
- project type;
- current website address (optional);
- project description;
- billing information where applicable; and
- any other information you choose to provide.
If you communicate with us by email, we collect the information contained in your correspondence.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- anonymized website usage statistics;
- pages viewed;
- approximate geographic location;
- browser and operating system;
- device type;
- referral source;
- IP address (where required for security or analytics);
- server logs; and
- security and diagnostic information.
This information helps us maintain website security, improve performance, and understand how visitors use our website.
3. How We Use Your Information
We use personal information only for legitimate business purposes, including to:
- respond to inquiries and consultation requests;
- prepare quotes and project proposals;
- provide website design, development, hosting, maintenance, and related services;
- communicate regarding current or previous projects;
- administer maintenance plans and client accounts;
- improve our website and services;
- monitor website performance and analytics;
- protect against spam, fraud, security threats, and abuse; and
- comply with legal, accounting, and regulatory obligations.
We do not sell your personal information.
4. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following:
- your consent;
- the performance of a contract or steps requested before entering into a contract;
- our legitimate business interests in operating and improving our services; or
- compliance with applicable legal obligations.
You may withdraw your consent at any time where processing is based on consent, subject to legal or contractual restrictions.
6. Third-Party Service Providers
We rely on trusted third-party providers to operate our website and deliver our services.
These providers process personal information according to their own privacy policies and contractual obligations.
Where practical, we limit the personal information shared with third-party providers to what is reasonably necessary for them to perform their services.
These may include:
- Cloudflare for website security, content delivery, and hosting infrastructure;
- Google Analytics for website analytics;
- quote.avalondigital.ca for processing website inquiry submissions;
- domain registrars;
- payment processors; and
- other service providers necessary to deliver our services.
7. International Data Transfers
Some third-party service providers, including Google and Cloudflare, may process or store information outside Canada.
As a result, your information may be subject to the laws of other jurisdictions.
We select reputable service providers and take reasonable steps to ensure appropriate safeguards are in place.
8. How Long We Keep Information
We retain personal information only as long as reasonably necessary to:
- respond to inquiries;
- provide requested services;
- maintain client records;
- satisfy legal, accounting, tax, or regulatory requirements; or
- resolve disputes.
Project documentation and business records may be retained for several years where required for legal or accounting purposes.
Analytics information is retained according to our Google Analytics retention settings.
When information is no longer required, it is securely deleted or anonymized where reasonably practicable.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of information where appropriate;
- withdraw consent where processing is based on consent; and
- ask questions about how your information is handled.
To exercise any of these rights, contact us using the information below.
If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.
11. Client Project Data
When Avalon Digital develops or maintains websites or applications for clients, we may process personal information on behalf of those clients.
In those situations, we act as a service provider, and the client remains responsible for complying with applicable privacy laws and for maintaining an appropriate privacy policy for their own website or application.
This Privacy Policy applies only to Avalon Digital's own website and direct interactions with us. It does not apply to websites or applications we build for clients.
12. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These measures include secure hosting infrastructure, encrypted communications where appropriate, access controls, and security monitoring.
Despite these safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security.
13. Children's Privacy
Our website and services are intended for businesses and adults.
We do not knowingly collect personal information from children under the age of 13.
If you believe a child has provided personal information to us, please contact us and we will promptly delete the information where appropriate.
14. Marketing Communications
If you contact Avalon Digital regarding our services, we may communicate with you about your inquiry or ongoing business relationship.
We do not send marketing emails unless you have requested them or otherwise consented where required by applicable law.
You may unsubscribe from marketing communications at any time.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The "Last updated" date at the top of this page indicates the current version.
Material changes will be posted on this page. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Avalon Digital — contact@avalondigital.ca